Shipping Policy

How will I ship?
We have our own logistics warehouse to ship our products. We will choose to ship to the nearest warehouse.
When will my order be shipped?
We aim to process orders within 1-2 business days. Expected to reach the customer within 5-7 days
I ordered multiple items. Will they be shipped at the same time?
We try to make sure that all of your items arrive at the same time. Sometimes our items are not always shipped together, as different shipping methods can be used depending on the product. You will receive an email notification email after the items have been shipped.
Can I change the shipping address of my package after it has been shipped?
Unfortunately, once the product is on its way, we will not be able to change the shipment.
What should I do if I receive a product that is different from the one I ordered?
Please contact customer service at smartexscreen@gmail.com.
How do I track my order?
You can track your order during processing and after it has left our warehouse
In process: You can check the status on the "My Orders" page of your BafloTEX account.
Shipped: After sending your order, you will receive an email from us. In this email, there is tracking information about the package and the website where you can track your order. Tracking information is also available on your "Order Details" page.
How do I change my shipping address?
Please contact us as soon as you realize that you need to change your shipping address, as we are unable to change it once it has been delivered. Contact Customer Service (smartexscreen@gmail.com) today!
Does the price include shipping?
If the product is marked as "Free Shipping", there is no shipping charge. Shipping is free to anywhere in the world.
If you have questions, you can contact us through the following channels
Email：smartexscreen@gmail.com
Address：SMARTEX INTERNATIONAL INDUSTRY CO.,LTD, FLAT/RM A 12/F, KIU FU COMMERCIAL BLDG, 300 LOCKHART ROAD, WAN CHAI, HONGKONG